Pop-up Brand Liaison / Sales Associate

Sarah Flint - Washington, DC 20007
Sarah Flint - Washington, DC 20007
Sarah Flint - Washington, DC 20007
Job Description
Who We Are
At luxury footwear brand Sarah Flint, we believe in design that inspires, quality and style that endures and comfort that keeps you moving. Always. Designed by a woman, and inspired by great women, we deliver artisanal craftsmanship, obsession over the details, expert manufacturing, and direct-to-you prices. Sarah Flint: Luxury Reimagined. Since 2017 we've been offering luxury footwear through a DTC model, and now we're expanding to physical stores. We hosted our first pop-up in 2019 in the heart of SoHo in New York City, and we're excited to launch our second pop-up store in Georgetown this Fall.

Why You'll Love Us
At Sarah Flint, we are a Family. Every single person is integral to our process and a member of our community - from our family-owned factories to our amazing team members and our beloved customers. We're a passionate, tight-knit and super-driven team. We come to work every day because we enjoy working with each other, and we prioritize our core values in all we do:

- Customer Obsession - Our customers are our everything
- Focus - We work smarter, not harder
- 360 Kindness - We don't believe kindness and luxury are mutually exclusive
- Going Above and Beyond - The bar is high; any lower and we'd just trip over it
- Creative Mindset - We believe everyone has the power to be creative

What We're Looking For
We are looking for incredible Brand Liaisons / Sales Associates in the DC area to deliver an amazing guest experience and customer service. If you're as obsessed as we are with beautiful things, warm hospitality and incredible shoes, then come join us to show customers how we reimagine luxury the Sarah Flint way. You are:

- A "good days person" - relentlessly positive, service-minded and always looking for ways to make someone's day better.
- A confident communicator - you know customer service (like shoes) isn't one-size-fits-all. You make things fun and easy for our customers thereby creating a memorable brand experience.
- Emotionally intelligent - you love getting to know people and connecting them with things that will make them feel beautiful and confident.
- A naturally hard worker who makes things happen and doesn't always need managerial direction.

What You'll Do
- Act as a Sarah Flint Brand Liaison: a graceful host who always puts the guest first and ensures an exceptional visitor experience is delivered 100% of the time.
- Engage with loyal customers IRL: form new customer relationships for the brand and seek opportunities to surprise and delight our customers.
- Educate visitors on our product assortment, brand history and value proposition.
- Work in back-of-house to receive inventory shipments and keep stock neat and organized.
- Transact POS sales accurately and maintain reporting as necessary.
- Take part in store build-out and decommissioning and assist with on-going visual merchandising of the store and product.
- Support the planning and execution of in-store special events.
- Daily store operations and maintenance including light cleaning, trash, organizing stock, etc.
- Other duties as directed by the Pop-up Store Manager.

About You
- Retail or hospitality experience preferred, but not required
- Shopify experience a plus, but not required
- Willing to give and receive feedback on improving the store environment and customer service
- A can-do attitude and the willingness to own every challenge and roll up your sleeves as needed
- Self-starter who can work flexibly as part of a team in a fast-paced environment
- Available to work a flexible schedule including evenings and weekends

What We Offer
- A team that wants to exchange ideas, make an impact, and enjoys coming to work every day
- Competitive hourly rates plus team sales bonus
- Full-time, part-time and leadership opportunities available

Sarah Flint is an equal opportunity employer and we welcome everyone to our team. We especially encourage people of color, people with disabilities, and others who are under-represented in the fashion industry to apply. All employment is decided based on qualifications, merit and business need.
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Sarah Flint
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